Return and Refund Policy

Last updated: 2021-03-26

Definitions and Key Terms

To help explain things as clearly as possible in this Return and Refund Policy, whenever any of these terms are referenced, they are strictly defined as follows:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to OCH Planner, which is responsible for your information under this Return and Refund Policy.

  • Customer: refers to the company, organization, or person that signs up to use the OCH Planner Service to manage relationships with their consumers or service users.

  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit OCH Planner and use the Services.

  • Service: refers to the service provided by OCH Planner as described in the related terms (if available) and on this platform.

  • Website: OCH Planner’s website, accessible at: www.ochplanner.com

  • You: a person or entity registered with OCH Planner to use the Services.

Return and Refund Policy

Thank you for shopping at OCH Planner. We appreciate that you enjoy purchasing the products we build. We also want to ensure that you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, terms and conditions apply to transactions at OCH Planner. We will be as brief as our lawyers allow. The main thing to remember is that by placing an order or making a purchase at OCH Planner, you agree to the terms set forth below as well as this policy.

If there is something wrong with the product/service you purchased, or if you are not satisfied, you have 2 weeks to request a refund and return your product/service.

If you wish to return a product, the only way to do so is by following these instructions:

  • The package must be returned with the original purchase receipt.

Refunds

We strive to serve our customers with the best products. Every product you choose is carefully inspected, checked for defects, and packaged with the utmost care. We do this to ensure you fall in love with our products.

Unfortunately, there may be times when we do not have the product(s) you selected in stock or when we encounter issues with our inventory or quality control. In such cases, we may need to cancel your order. You will be notified in advance so you do not have to worry unnecessarily about your order. If you have purchased through online payment (and not cash on delivery), you will be refunded once our team confirms your request.

We conduct thorough quality checks before processing the ordered item. We take the utmost care when packaging the product. At the same time, we ensure the packaging is suitable so that items are not damaged during transit. Please note that OCH Planner is not responsible for damages caused to items during transit or transportation.

We will review your returned product as soon as we receive it, and if it follows the guidelines described above, we will proceed with your refund. The processing of your refund may take several days, but you will be notified once your money has been returned.

Shipping

OCH Planner is not responsible for return shipping costs. All return shipping must be paid by the customer. Even if the item originally included free shipping, the customer is responsible for paying the return shipping fees.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return and Refund Policy and agree to its terms.

Changes to Our Return and Refund Policy

Should we update, amend, or make any changes to this document to accurately reflect our service and policies, unless otherwise required by law, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return and Refund Policy. If you do not agree with the updated policy, you may delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any product or service that we provide, please do not hesitate to contact us and we will discuss any issues you are experiencing with our product.